RMH Amazon Integration Manual

Product Management

When POS items are uploaded into the Channel, they show up under the “Product Management” tab. This is where a user can further modify the products before they are pushed to an E-commerce platform.

The topmost item or the first item displayed in this page is the last item uploaded from the POS. Example shown below: The item with Product SKU number “210000003414” is the last item uploaded from the POS.

1. Advance search: To use Advance Search, click on the round symbol with the plus sign on the right side of the screen.
2. eCommerce Platform: To select an eCommerce platform, click on the checkbox before the name. You may select multiple platforms. This checkbox sends products to the selected platform. Please note you will see only the platforms for which you have subscribed.
3. Select All Pages: Checking this box Selects ALL items on all pages that are under ‘My Products’.
4. Items per Page: Clicking this will create a drop-down box where you can select how many product items to be displayed per page.
5. Clicking on this checkbox will select all the items shown on the current page.

Advance Search

If an item does not show after a search, it means that the item is not yet uploaded from the POS. Please make sure the item has been properly ‘web enabled’ at the POS level. You may also try uploading the item manually.

Edit Product

Publishing Items to eCommerce

After you have updated an item under ‘Edit Item’ page, you can go ahead and publish this item to a specific Shopping cart or Marketplace. Under Product Management tab.

1. First you need to select which item/s you want to publish. The example below shows we are selecting three items.

2. Next, select which Shopping cart or Marketplace you want to publish the item. In the example below we are selecting Shopify as our shopping cart.

3. Then click on the ‘Plus’ icon on the right to publish. Once you are done, items can now be viewed under the SCM (Shopping Cart Module).

Import Products

Add New Template:

You can view the past import activities in the channel by clicking on Import History.

1. File Type: Clicking this will create a drop-down box where you can select the File Type.

2. Type in the name of the file you wish to create.

3. Column Delimeter and Text Qualifier: Use only if file type is a text file.

4. Save file after choosing the file type and the file name.

POS Code Mapping

Order Management

Order search: If you’re looking for a specific order, use any of the criteria define below to find it.

1. Source of Orders: Select Marketplace/Shopping cart
2. Order Status: Paid, Shipped, Decline
3. User Name, Email: Customer’s username or email address
4. Order No: Specific order number of Marketplace/Shopping cart
5. Search orders from a specific date period

All Orders:

Order Date: The date and time when the order was downloaded

Channel Mgr Order #: Each order, when downloaded into Octopus, is given an Octopus order number. This number is also pushed to the point of sale system for reference.

Marketplace Order #: This is the order number received from your website or marketplace. The number is prefixed by the platform abbreviation for easy reference. This number is also downloaded into the point of sale system.

Customer Bill To and Customer Ship To: Details are received from the website.

Total: The total amount of the order.

Status: Depending on where the order is coming from, it would be either in Pending/Processing or Paid status. Orders coming from marketplaces are marked Paid as they are already paid for. Orders coming from websites built on Magneto/Woo/etc might be marked as Processing depending on how the website is setup.

Tracking: This feature is only applicable for Offline POSs, such as RetailPro, RMS etc. Octopus Plugin updates the Tracking Number on our system generated by the Shipping company of the Merchant. It also works for the merchants, who uses Ship Station and Ship Work integration with Octopus.

Action: When orders are downloaded from website into Octopus, all items must match with items uploaded from the POS. For example, if an ordered item has a different SKU than what was uploaded from POS, the order will NOT be downloaded. In such cases, Edit link will show. This allows you to Edit the order and fix the SKU number so that it matches with one of the existing items. After the SKU has been fixed, the order would download during the next sync cycle. Orders not showing Edit indicates that the orders have been downloaded into POS and cannot be edited.

Logs

View all the Channel activities and errors in the ‘Logs’ tab.

1. You can search logs on a specific date period or search using a keyword in the search tab at the top.

2. You can export logs to a CSV in your local drive.

3. You can view Log details by clicking on the ‘view’ button on the right-hand side of the screen.

About Retail Management Hero (RMH)

Retail Management Hero (RMH) offers independent retailers powerful point of sale features and controls not normally found in comparable systems. The multi-functional point of sale transaction screen can be used in both touch and click format. Either application makes an exceptional visual statement to your customers about the level of professionalism of your store.

Retail Management Hero (RMH) Software combines style and substance in the sales process. Not only is the system easy to learn and use, it perfoRMH a multitude of functions and controls for the smooth running of your business.

Retail Management Hero (RMH) has created a number of integrated software solutions for businesses in particular fields that are designed to complement our powerful Retail Management Hero (RMH) platform.

Many businesses using Retail Management Hero (RMH) have well-established business management software in place. Rather than having to reinvent the wheel and undo all of that work, sometimes software integration is the best option. This approach allows our customers’ systems to work in harmony with Retail Management Hero (RMH), with minimal disruption. Octopus helps achieve this goal. It allows a merchant to connect their existing system to online platfoRMH.

Installing Octopus Link

Octopus Link (also referred to as “integrator”) offers a complete interface to integrate your RMS point of sale system to the online world. Below we are outlining screenshots of the key steps involved in the installation process of Octopus Link.

NOTE: You are advised to get in touch with the demo facilitator, as RMS Link is a customized software component that may require additional instructions to serve certain specific purposes.

The installation process is described below:

Once you unzip the setup package, you will get two files – license.lic and OctopusLink.msi. Please click on the OctopusLink.msi file and you will be taken to the following screen:

Step 1: Click on the Octopus Link executable file.

Step 11: Once you have set-up the Scheduler, go to the Addresses tab to install, start or stop the service. (Always perform this step after you set the scheduler and Save Settings)

After installing the service, please click on Save Settings.

Note: The URLs displayed in this tab are automatically populated through your license file and you should not change any of these unless explicitly advised to do so.

Step 12: Mappings tab allows you to map POS fields with website. For now, please leave it as default.

3 Now Click on Edit Items

4 Now select the item you wish to web enable

5 Click on “Properties” button to open the properties of the selected item

6  Now Click on Options tab on the Item Properties window and Check the box next to “Item is available on the website” and press Ok to close Item Properties.

7 Right Click Octopus link in the System Tray and click on Manage Inventory.

Amazon Settings

1. Once you are logged in, go to Marketplace>Amazon>Settings.
2. Amazon Credentials: Enter your Amazon Access Key ID, Secret Key, MWS Auth Token, and Seller ID that you will get from Amazon MWS.
3. Marketplace: In the marketplace, select from the dropdown menu the region where you will be selling your products. It is important to select the correct region otherwise the inventory will not be populated to Amazon.
4. Shipping Days: Enter the no. of shipping days. Shipping days cannot be less than 1.

Map items with Amazon Account

When you want to map items with Amazon account, you must put them into the Amazon ‘bucket’.We can only map items if they are already present in Amazon. They need to create items first on Amazon itself and then push it from Octopus to Amazon to map and Sync.

1. Go to Product Management
2. Search item(s) you want to sync with Amazon. You can search for a specific item with the following search criteria:

• Source Category
• Item SKU
• Item Description
• Item Keyword
• Parent SKU
• Brand
• Marketplace
• Item Status
• Location
• Style
• In stock?
• Supplier
• Date Added
• Price Range
• Stock Level
• Image Status
• Custom Fields
• Store

Syncing items manually

Product SKU must be the same as Seller SKU – When items listed on Amazon have the same Seller SKU as the Product SKU, they are automatically linked up. when they are linked up, you will begin to see the ASIN field populated in Channel. If ASIN is not populated, it means the items are not yet synched up.

If items do not sync up automatically, you can try by copying/pasting the Amazon ASIN into the Channel. Here are the steps:

• Login to 24Seven Channel
• Go to Marketplaces – Amazon
• Search the item(s) you are wanting to connect to Amazon
• Click on Edit
• Type the ASIN number and Save

Next time, when the schedule runs the item(s) on Amazon should be updated.

Amazon Products

Once you click on Amazon marketplace, you will be routed to Amazon products page. This is where you can view all the products that you pushed from Product management.

1. You can check the box/es to the right to select specific item/s to publish.
2. Search tab: This tab allows you search a specific item by entering the product SKU or keyword. It also displays how many items are in Amazon.
3. Edit Product: Click to edit or update product information before publishing to Amazon. You can set Price, Quantity and SKU from here.
4. Sync Amazon: This button allows you to sync products to Amazon Marketplace.
5. Delete Products: You can delete product items from Amazon bucket.

Map Item Code

1. Sample Identifications: You can download sample identifications format and add items to upload to Channel.
2. Import Identifications: You can download spreadsheet with existing products in Amazon bucket. You can make some changes from spreadsheet and re-upload product items.
3. Choose file: Select a file to upload. Make sure spreadsheet file follows the Sample Identifications format.
4. Upload file: Upload file after choosing a spreadsheet file.

Order

You can manually download orders from Amazon on a specific date period. You can click on radio button selections or just type in the ‘date from’ and ‘date to’ then click Download Order button.

Download Amazon Data

1. Seller SKU – Seller SKU is mapped from the POS.
2. Amazon will overwrite product data when these are set to “Yes”

Custom Rules

Stock Rule: You can select which Stock rule to use. Safety Net rule or Quantity rule. The quantity inserted in the box will be reduced from the Product Management stock. For example: In Product Management, if total quantity of an item is 50 and you inserted 10 in the ‘Enter Value’ field; in Amazon, the quantity of the item will be shown as 40.

1. Safety Net rule – set rule to prevent items from selling when this number is reached. For example, in example below, when an item available quantity is reached 2, the items will be delisted from Amazon.