After you sign-up with Octopus Bridge, you will be given the login details. Login details are your Username and Password. You can login to your account at http://gui.octopusbridge.com/octopus
Once you login to Octopus Bridge using your login details, you are automatically redirected to the Product Management tab where you will be able to see all the items uploaded from the POS.
You can search for a specific item with the following search criteria:
If Product items are not shown after doing search, it means that the product item is not yet synced from the POS. Also, make sure that in searching items, you are using the correct Item SKU or Parent SKU. Example below shows that item is not yet found in Octopus Bridge.
Shopping Cart Module
Once you have selected and added your product items to a specific Shopping cart module or Marketplace module ‘bucket’, they will start appearing under the respective bucket. Images are shown below.
Marketplace Tab
Shopping Carts tab
Order Search
You can search for a specific order with the following search criteria:
All Orders:
Order Date: The date and time when the order was downloaded
Channel Mgr Order #: Each order, when downloaded into Octopus, is given an Octopus order number. This number is also pushed to the point of sale system for reference.
Marketplace Order #: This is the order number received from your website or marketplace. The number is prefixed by the platform abbreviation for easy reference. This number is also downloaded into the point of sale system.
Customer Bill To and Customer Ship-To Details are received from the website.
Total: The total amount of the order.
Status: Depending on where the order is coming from, it would be either in Pending/Processing or Paid status. Orders coming from marketplaces are marked Paid as they are already paid for. Orders coming from websites built on Magneto/Woo/etc might be marked as Processing depending on how the website is set up.
Tracking: This feature is only applicable for Offline POSs, such as RetailPro, RMS etc. Octopus Plugin updates the Tracking Number on our system generated by the Shipping company of the Merchant. It also works for the merchants, who uses Ship Station and Ship Work integration with Octopus.
Action: When orders are downloaded from website into Octopus, all items must match with items uploaded from the POS. For example, if an ordered item has a different SKU than what was uploaded from POS, the order will NOT be downloaded. In such cases, Edit link will show. This allows you to Edit the order and fix the SKU number so that it matches with one of the existing items. After the SKU has been fixed, the order would download during the next sync cycle. Orders not showing Edit indicates that the orders have been downloaded into POS and cannot be edited.
Page Tab: You can navigate to a particular page by clicking on that particular page number.
Downloading Orders
Orders are downloaded automatically from the E-commerce platform to Octopus on a scheduled basis. You can also manually download orders from a specific E-commerce platform. Just click on the orders tab in the Shopping cart module you selected then click on the ‘Download orders from Shopify’ button.
In order details page, you can view all the order information downloaded from the e-commerce platform to Octopus.
Order Details: Order details section contains the following information:
Order Summary: Order summary section contains the following information:
Step 7: Click on the icon to open User Authentication. Type in your Username, Password and click ‘Browse‘ to enter the License key provided and click Continue. User authentication information should have already been provided to you by the support team.
Step 8: Enter the Database Information for RetailPro and Click ‘Save Database Information‘. You may need to ask your RetailPro administrator if you don’t have the login details.
Step 9: Access the Octopus plugin from the Taskbar menu. Right click on the yellow Octopus icon and it will display a few options.
Step 10: Select Configuration Settings. Scheduler settings can be Set/Changed under the “Options” tab. This determines how often your items are updated and orders are downloaded.
Step 11: Once you have set-up the Scheduler, go to the Addresses tab to install, start or stop the service. (Always perform this step after you set the scheduler and Save Settings)
After installing the service, please click on Save Settings.
Note: The URLs displayed in this tab are automatically populated through your license file and you should not change any of these unless explicitly advised to do so.
Step 12: Mappings tab allows you to map POS fields with website. For now, please leave it as default.
6 Now Click on Options tab on the Item Properties window and Check the box next to “Item is available on the website” and press Ok to close Item Properties.
Clicking on the Download button in the Download Location section, enables you to download the store locations created in Woocommerce. This applies only to Woo multi-location customers who are using the multi-location plugin to manage store-wise inventory.
The Map Locations tab allows you to map the Woocommerce locations with the POS locations. This applies only to Woo multi-location customers who are using the multi-location plugin to manage store-wise inventory.
